For US Returns:
You may return any auto ship or non-auto ship items sold in Gut Alive probiotics within 30 days from the date of purchase for a refund of the product price only (shipping fees are non-refundable), less the prcoessing and handling fees, accompanied by a copy of your original invoice. Refund request must be sent in writing by email to [email protected].
GutAlive.com is not be responsible for shipping and handling on returned items.
The cost of return shipping is the responsibility of the customer. GutAlive.com will only pay for the cost of return shipping plus refund the original cost of shipping if the return was a result of our error.
We make every effort to safely secure and ship your order, but understand that, on rare occasion, merchandise can be damaged in transit. If you feel that your order was damaged during delivery, report it immediately to the customer support team who will organize return of the damaged merchandise and an immediate reissue of the order. We are not responsible for lost or stolen merchandise, however our customer support team will attempt to assist you locate lost packages whenever possible. Stolen packages should be reported to the police as soon as possible.
All items should be returned in their original product packaging. We cannot accept returns that are not in the original product package.
Please take note of the refund policy for one-time purchase of multiple bottles (2-bottles special offer and 4-bottles special offer)
2-bottles special offer
For customers who have purchased in bulk order of 2 bottles of Gut Alive, for any refund, our company will only refund if you return at least one remaining unopened bottle back to Gut Alive. Please return the opened bottle too. We will also deduct the full shipping and handling cost from the refund. If the shipping and handling cost was offered at a discount, it will be deducted from the refund as well.
For the 1 unopened bottles, the following conditions must be fulfilled:
• Product must be unused, clean and not damaged
• Original packaging and materials intact
4-bottles special offer
For customers who have purchased in bulk order of 4 bottles of Gut Alive, for any refund, our company will only refund if you return at least 3 remaining unopened bottles back to Gut Alive. Please return the opened bottle too. We will also deduct the full shipping and handling cost from the refund. If the shipping and handling cost was offered at a discount, it will be deducted from the refund as well.
For the 3 unopened bottles, the following conditions must be fulfilled:
• Product must be unused, clean and not damaged
• Original packaging and materials intact
Receiving a Refund
After we receive and process your return, we will refund your product or products.
This time period includes:
• 5 to 7 business days for us to receive your return from the shipper
• 12 to 14 business days for us to process your return
• The time it takes your bank to process our refund request (see below for specific guidelines)
We'll notify you via e-mail of your refund once we've received and processed the returned item.
Title & Risk of Loss
All Online Products purchased from GutAlive.com are made pursuant to a shipment contract with our carriers. That means that risk of loss and title for the Online Products purchased pass to you upon our delivery to the carrier.
Refund Address:
Please contact us for return address.
International Return Policy Restrictions
If your order is returned to us as banned / restricted products, wrong address, or because no one was available to accept delivery, we will refund your credit card as follows: the amount of your order minus initial shipping charges as well as other charges we may incur due to the refusal, including but not limited to warehousing fees, quarantine fees, and returned shipping fees. If a reship is requested, customer is responsible for the original cost of the shipment, including shipping charges.
The Company reserves the right to change this policy at any time without notice. This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.
